Policies

Product & Installation 

Each light is handcrafted and no two are exactly alike. Every effort is made to match the dimensions, color tone, and finished texture as closely as possible.

All electrical work must be completed by a licensed electrician and all items delivered need to be checked and deemed compliant prior to installation by your electrical contractor.

All of our light bulbs and lamp holders are CE and UL listed approved respectively and will work anywhere in the world. 

Payment

All pricing are in US Dollars. I mainly accept paypal, with debit card and credit card options. Feel free to email us,info@lightwithshade.com if you prefer other channels for purchase and let's see if I can help on that. Please kindly leave your contact number on the billing address for shipping security matter. 

Package

I will reuse a good box when possible. If you prefer a new box, just let me know. We use lots of bubble papers or newspapers to pack fragile bulbs, lamps and accessories. For bulk orders, we will pack in multi-boxes. The single order of non-fragile items (i.e. cord wires) will be packed in envelope.

Shipping & Delivery 

We ship every order in 3 - 5 working days via Hong Kong Post standard registered mail. Your item will be arriving within 1-2 weeks and I will provide tracking number(s) once the item is delivered. You may trace the tracking on Hong Kong Post tracking system (http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp). Please kindly double check the delivery address before payment and it's better to leave your contact number for shipping security matter. We are not responsible if you provide false contact data, e.g. false or invalid email address, postal address, etc 

Sundays and public holidays the deliveries are not performed. You will be notified, in case we are on planned holidays. Feel free to contact me for speed shipping or specific delivery courier like UPS, Fedex service with additional charges.  

Can't trace the tracking number?

We shipped your items via Hong Kong Post and it will transmitted to your local courier once it arrived to your country. Hong Kong Post tracking system (http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp) will show the updated delivery status as long as your local courier has updated the latest delivery status. If they have not updated any news, we cannot trace where it is. If you have not received your items after 2 weeks, and fail to trace the tracking, please let us know and i will call Hong Kong Post to fill in a tracking form. It will be very helpful if you also call your local office as well. If unfortunately your item is being lost, we will send a replacement of refund to you. 

Custom Fee and Inspection

Light with Shade is not liable if your item get delayed or kept in Customs inspection, we are not liable for any Import Tax, Duty, VAT or any other fees once your item(s) has shipped. For customer inspection, I can send an invoice to shorten the inspection period. Just contact me if you need an invoice or any further info from us. 

Refund 

All items are non-refundable except default or damaged item. We will not refund on any items that have been purchased over 30 days and without any email notice. For default or damaged items, please photograph the box, packing and damages and email us immediately. We will either refund or send a replacement in 3 working days. Do not throw the package away or any items until notified by us. If shipped UPS, they will send an inspector out to view the damages.  

Custom Service

Light and Shade works hard to ensure that all our customers are satisfied with our products and services. We are here to help. We love hearing feedback, improvements, ideas or anything from you, so don't hesitate to contact us if you have any problem. Enjoy the fun on making lights! 

Please email us info@lightwithshade.com if you have any questions, comment or product inquires.